Covid-19: Electronic communications service providers must disclose information to tracing database

NOTE: On 8 May 2020, a further ministerial directive published provided that electronic communication networks, service licensees and the ‘Internet and digital sector in general’ are no longer required to ‘collaborate’ with or assist the ‘relevant authorities’ or to support ‘designated departments’ in their efforts to curb the spread of Covid-19 and that the 26 March directive does not apply to the 'tracking and tracing of persons'.​

​​The Minister of Co-operative Government and Traditional Affairs has published amendment regulations authorising the national Department of Health to develop and maintain a national database to enable people to be traced who are known or reasonably suspected to have come into contact with any person known or reasonably suspected to have contracted Covid-19. This law has real implications for electronic communications service providers.

The database will contain information deemed necessary for the tracing process to be effective, including:

  • the first name and surname, ID number, address(es), and mobile numbers of all persons who have been tested for Covid-19 (Persons of Interest),

  • the Covid-19 test results of all Persons of Interest; and

  • details of the known or suspected contacts of any Persons of Interest who tested positive for Covid-19.

Under the amendment regulations, the Director-General of Health may, in writing and without prior notice to the person concerned, require an electronic communications service provider licensed under the Electronic Communications Act, 2005 (which includes mobile network operators, internet service providers and other communications providers) to provide certain information for inclusion in the Database. 

This information would relate to:

  • the location of Persons of Interest, and

  • the location or movements of any person known or reasonably suspected to have come into contact with Persons of Interest.

    (from 5 March 2020 until the national state of disaster is terminated).

An electronic communications service provider that fails to comply with its obligations under the amendment regulations will be guilty of an offence and, on conviction, will be liable for a fine or imprisonment for a maximum of six months, or liable for both a fine and imprisonment.


These materials are provided for general information purposes only and do not constitute legal or other professional advice. While every effort is made to update the information regularly and to offer the most current, correct and accurate information, we accept no liability or responsibility whatsoever if any information is, for whatever reason, incorrect, inaccurate or dated. We accept no responsibility for any loss or damage, whether direct, indirect or consequential, which may arise from access to or reliance on the information contained herein.

© Copyright Webber Wentzel. All Rights reserved.

Webber Wentzel > News > Covid-19: Electronic communications service providers must disclose information to tracing database
Johannesburg +27 (0) 11 530 5000
Cape Town +27 (0) 21 431 7000
Validating email against database, please wait...
Validating email: please wait...
Email verified: Please click the confirmation link sent to your mailbox, also check junk/spam folder. If you no longer have access to this email address or haven't received the verification email then email
Email verified: You are being redirected to manage your subscription
Email could not be verified: Please wait while you are redirected to the Subscription Form
Unanticipated error: Saving your CRM information Subscription Form