E-commerce health & safety protocols unpacked

​​On 14 May, the Minister of Trade, Industry and Competition issued new directions on e-commerce sales during the level 4 lockdown, taking a positive step towards reopening the economy. All goods may now be transacted through e-commerce platforms except for liquor and tobacco products, e-cigarettes and related products. However, e-commerce is only allowed under strict health and safety protocols designed to safeguard the entire e-commerce supply chain and mitigate against risk of transmission of Covid-19.

The directions provide health and safety protocols for e-commerce retailers, courier and delivery services and customers.​

E-commerce retailers
Employees may not share face masks, equipment, stationary, utensils or similar items.
Temperature screening Different payment options
  • Employees must be subject to temperature screening at the start of each shift and every 4 hours thereafter
  • If an employee's temperature is 37,5 degrees or higher, the employee must be placed in an isolation observation room for a second reading
  • The employee should be sent home to self-quarantine, provided with a surgical mask and not permitted to remain at the workplace if the second reading is also higher than 37,5 degrees
  • Consumers should be provided with different payment options aimed at reducing the risk of transmission (contactless payment being the preferred option)
Disinfection guidelines Collection protocols and social distancing
Retailers must provide written guidelines to customers on how to safely disinfect goods before useCollection protocols must be put in place to ensure adequate social distancing when goods are collected by courier and delivery personnel at the warehouse or depot
Goods to be sanitized Local producers
All goods must be properly sanitized before leaving the warehouse or depotAs far as possible, e-commerce retails must support local producers on their platforms to limit the social and economic hardship of Covid-19 on local industries
Courier and delivery services
Employees may not share face masks, equipment, stationary, utensils or similar items.
Temperature screening Hand sanitizer and disinfectant wipes
  • Employees must be subject to temperature screening at the start of each shift and every 4 hours thereafter
  • If an employee's temperature is 37,5 degrees or higher, the employee must be placed in an isolation observation room for a second reading
  • The employee should be sent home to self-quarantine, provided with a surgical mask and not permitted to remain at the workplace if the second reading is also higher than 37,5 degrees
Employees must be provided with their own hand sanitizer and disinfectant wipes (which must be refilled daily)
Cloth face masks 1.5 m distancing
Employees must wear cloth masks when collecting (from the warehouse/depot) delivering goods to customersEmployees must maintain a distance of at least 1.5 m when collecting and delivering goods
Customers
Cloth face masks 1.5 m distancing
Customers (and all residents within the vicinity) must be wearing a cloth face mask when receiving goodsCustomers must maintain a distance of at least 1.5 m when receiving goods
Goods to be disinfected
After receiving the goods, customers must disinfect the goods in line with the guidelines provided by the e-commerce retailer