New directions for personal care services and communications and digital technologies sector gazetted

​​​Covid-19 direction for personal care services

The Minister of Small Business Development has gazetted a Covid-19 direction for personal care services. The direction has been introduced to mitigate the spread of Covid-19 in personal care services and it applies to employees and customers. These protocols supplement the existing level 3 lockdown regulations and directions (particularly the directions issued by the Department of Employment & Labour and Department of Health).

The following categories of services are permitted to resume operations subject to specific health & safety protocols:

​​​HairdressingBarbering​Nail and toe treatmentFacial treatment and make-up ​Body massageTattooing and body piercing
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The direction applies to personal care services that operate in the formal and informal sectors of the economy. All salons must comply with the following minimum health & safety standards:

  • Hand washing
  • Social distancing between employees and customers
  • Use of cloth masks at all times (and more protective masks for close facial contact)
  • Cleaning and disinfection of touch areas and equipment

The direction incorporates Standard Operating Procedures (SOPs) for the following areas:

Formal salon premises​​Informal salon premises (in-building and public spaces/open air)Formal tattoing and body piercing studiosInformal tattoing and body piercing studios
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The SOPs provide specific protocols on the following issues:

  • Handwashing or sanitizing (e.g. all customers must be provided with hand sanitizer or required to wash their hands prior to entering the premises)
  • Cleaning of premises and equipment (e.g. premises must be cleaned before and after use)
  • Personal garment and Personal Protective Equipment (e.g. stylists at salons must be a face/shield/visor that must be cleaned after serving each customer)
  • Compliance (e.g. prior to treatment, customers should be provided with an explanation of applicable Covid-19 protocols)
  • Access and booking (e.g. employees above the age of 60 or with co-morbidities must be discouraged from working)
  • Work areas (e.g.​ work areas should be spaced at least 1.5 meters apart)
Revised Covid-19 direction for communications and technologies sector

The Minister of Communications and Digital Technologies has issued a revised Covid-19 direction for the communications and technologies sector. The direction has been introduced to mitigate the spread of Covid-19 in the communications and technologies sector. 

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There are different mitigation measures introduced for the following sectors:

Electronic communications services and electronic communications network services as defined in the Electronic Communications ActBroadcasting services​​Postal services
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The table below provides a summary of the key mitigation measures per sector:


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Sector Mitigation measure
Electronic communications serv​ices and electronic communications network services
  • Containers / shipments must on arrival be sanitised before handover
  • Electronic communications facilities, equipment and materials used must be sanitised daily including at a warehouse
  • Products must be sanitised before being packaged for consumers
  • Employees must be thermal scanned daily and must sanitise throughout the day
Broadcasting services
  • Online services
  • Productions for local broadcast and live streaming
  • Broadcasting services
  • Advertising agencies
  • Film and television productions

The direction provides that such services must comply with all health protocols and social distancing requirements. In film and television productions, the following applies:

  • Based on risk assessment, broadcasters may elect to resume productions including location shoots, outdoor scenes or group scenes with close proximity shots
  • Broadcasters must limit productions to content that can be produced in controlled environments
  • In location shoots, precaution must be taken to limit interaction with members of the public
  • Travel for filming must be limited to cast and crew only
  • Broadcasters must implement solutions that protect performers and production crews
Postal services
  • Courier services
  • Reserved and unreserved postal services
  • Financial services (provision of banking services by the South African Postbank)
  • Payment of social grants by the South African Post Office through the South African Postbank, post office branches and other methods

The direction must be read together with the directions on e-commerce sales published on 14 May 2020. You can read our summary of that direction here​.

Courier services must adhere to the following protocols:

  • Courier employees must be thermal scanned daily and must sanitise throughout the day
  • Equipment and materials used must be sanitized daily
  • Courier drivers must be provided with masks
  • Couriers must keep a distance of at least 1.5 meters when delivering end-user and subscriber equipment

The postal services value chain must adhere to the following protocols:

  • Containers / shipments on arrival must be sanitised before handover
  • Equipment and materials used must be sanitized daily
  • Mail and parcels must be sanitized when sorted and before being packaged for consumers​